Help Centre
The essentials for shopping on Diroute. Still stuck? We’re one email away.
What is Diroute?
Diroute is a price-comparison marketplace. Every product has a single page, and independent sellers compete to offer it. Instead of the same item scattered across dozens of listings, you see one page and can compare what each seller charges.
How does the buy box work?
On each product page, one seller’s offer is featured as the “buy box” — the offer you buy by default. Sellers compete for it on factors such as price and rating, so the featured offer is a strong default. Every competing seller’s price is listed as well, so you can pick a different seller if you prefer.
How do I place an order?
Add the item to your basket, then check out. Diroute uses guest checkout — there are no buyer accounts to create. You provide the delivery and contact details needed to fulfil the order, review your basket, and pay. It takes just a few steps.
Is payment secure?
Yes. Payments are processed through the N-Genius payment gateway (Network International). Your card details are entered on the gateway and handled by it — Diroute does not store your full card number. You’ll be returned to Diroute once payment is confirmed.
What is my order reference?
Each order gets a reference in the form DRT-000000. It appears on your order confirmation. Keep it handy — quoting it is the fastest way for us to find your order.
How do I get updates on my order?
Because checkout is as a guest, order updates go to the email you provide at checkout. For a question about a specific order, email support@diroute.co.uk with your DRT reference and we’ll help.
Who am I actually buying from?
You buy from the independent seller who wins the offer, not from Diroute. That seller is the merchant of record and fulfils your order. Diroute runs the marketplace and, as the seller’s disclosed collection agent, collects your payment on their behalf.
How do returns work?
Returns are handled by the seller who fulfilled your order, under their return policy. To start a return or report a problem, contact us and we’ll coordinate with the seller. See our Returns & Refunds page for details.
When will my order arrive?
Delivery timeframes and any shipping charges are set by the seller and shown at checkout. See our Delivery page for more.
How do I contact support?
Email support@diroute.co.uk or call +971 58 905 8818. You’ll find every way to reach us on the Contact Us page.